On Thursday, November 12, students filled the Hall of Champions on West Campus, eager to hear from Steve McKee, a writer for Business Week online, author of the book, When Growth Stalls, and cofounder of McKee Wallwork Cleveland.
Like many successful businessmen, McKee’s journey to his current position was filled with failed attempts, determination, and much luck. He graduated from the University of New Mexico intending to move into full-time ministry. He had an internship with the U. S. Senate in Washington D. C., but “fled from there as soon as possible.” He claims he could not stay another day. He learned about an internship with a firm that handled Pizza Hut and for his interview, he made a briefcase out of a Pizza Hut box and printed his resume on the back of a Pizza Hut menu. There were people more qualified, McKee told the audience, “but they hired me because I took a chance.”
Throughout his career he struggled with the concept of his secular self versus his Christian self. He wrestled with what it meant to have integrity in business, and even made attempts to start up a church.
McKee wrote When Growth Stalls because of his own company’s struggle with stalling developments. In 1997, he and a friend cofounded the marketing communications firm, McKee Wallwork. He joked that they had three main investors: Visa, MasterCard, and Discover. Five years into their business, they were named to the Inc. 500 list. A few months after learning this and shortly before the award dinner, the company stalled. In the 2 years their company was down, they had a 94% staff turnover. The employees lost faith in the company. It was then that McKee decided to start a marketing research study on the Inc. 500 companies. He hoped to determine what they did that made them so successful. He learned that 18% of the companies named to the Inc. 500 stalled shortly after, and that his company was not alone.
McKee determined three main external issues that affect the success of a company and can cause it to stall. First is the economy. A recession like the one we are currently in is like an earthquake. When there’s an earthquake, no matter how sturdy a building may be, it will shake without firm foundation. Studying the Inc. 500 companies, he learned that 23% of companies stall within 1 year, and 50% stall within a decade. The second issue is changing dynamics. With the explosion of social networks, companies have to learn to cope. Change is constant.
McKee used the example of the change in music There were records, later cassette tapes, CDs, and now mp3s. Companies must cope with these changes. When dynamics change and companies don’t know how to respond, they stall. The final issue is competition. McKee asked, “What is Spectrum Brand’s main problem? They’re not Proctor and Gamble!” Businesses constantly have to fight to be the very best in their industries. In addition to the three external issues, businesses also face four main internal issues. First, companies must have consensus. Especially in times of mergers and acquisitions, businesses often suffer from what Margaret Thatcher identifies as “the absence of leadership.”
The second main internal issue that may arise is a lack of focus. Going in too many directions makes it difficult for companies to truly do well in the areas they are involved with.
The third and final issue is a loss of nerve. In the recession, 50% of companies were leaving long-term goals to survive the year. One of the first things they cut is advertising. However, in situations like Dr. Pepper, Kellogg, and Chipotle, the solution should be to keep advertising! McKee warned his listeners, “it takes two minutes to cut your costs, but two years to gain it back.” It may not hurt a lot right away, but cutting investments and innovation are the biggest mistakes in the long run.
The final internal problem that companies face is inconsistency. The average advertising firm campaigns for 3.5 years. The companies that continuously start new advertising campaigns after only a few months don’t realize that launching a new initiative is starting over. Any long-lasting company will struggle with these four internal issues at some point in their company’s lifespan.
McKee urged his listeners to consider these problems and how they may relate in the spiritual life. When we refuse to give God control, we lose focus, lose nerve, or experience inconsistency, what happens? Growth stalls for the company.
Mr. McKee had three main lessons he wanted to impart upon his listeners. First, “there is no such thing as secular and sacred”—not even in business. Even working in advertizing, he claimed, “I am in full-time ministry.” It’s hard being a work-place evangelist in a post-Christian world. In each conversation, he questioned whether or not he should open “that Christian door,” but that is always the right door to open. God has given us those opportunities and put us in those places for a reason.
His second main lesson was, “this God stuff works.” It’s true. If you apply biblical principles in business, you will succeed (but don’t confuse “success” with “prosperity.”) You know what the world desperately needs? Christian businessmen. McKee declared, “If I can’t be a Christian and be in advertising, I don’t want to be a Christian.”
The final lesson claimed, “it ain’t out there.” Success, fulfillment, satisfaction, and contentment are not out there. They are in your heart. God may take you to the heights of business, but that is not what is going to bring satisfaction. Spurgeon’s Catechism explains it best: “Man’s chief end is to glorify God and enjoy Him forever.” Breaking that down, man’s chief end is to enjoy God each and every day. Our main purpose is to glorify God and enjoy Him today.
~Melissa Dornbush
November 18, 2009
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